Frequently Asked Questions

Paediatric Allied Health

As we are a pediatric-focused multi-disciplinary clinic, our therapists are highly sought after and therefore, we do have an active waitlist!
Our customer support team goes through the waitlist on a weekly basis to help all our families seeking therapy ASAP. To find out the current waiting time for an appointment please contact us.
Yes. Lifespan Therapies is set up to access the NDIS portal for clients and has completed its NDIS accreditation to fully support NDIS-funded families.
We aren’t your typical Allied Health team, so why restrict therapy to just one place? One of our key values is community and we understand that sometimes accessing the clinic is not easy with a busy schedule, therefore not only do we offer therapy in clinic, but our therapist will travel to home, school, daycare, pools, gyms or parks, whatever it is that helps best support your family's needs. On top of convenience our therapist will recommend therapy in specific environmental settings to practice specific therapy goals in real-life situations.
Lifespan Therapies is not your typical Allied Health clinic, and you will discover this from the moment you enter our clinic. Instead of focusing on 1 primary therapy we have 3 – Physiotherapy, Speech Therapy and Occupational Therapy. A united team is crucial in uplifting and empowering your child every step of the journey. Imagine having therapists from every discipline working alongside each other collaborating on your child’s goals achieving long-lasting meaningful outcomes for your family.

Find out about our fees here.
Appointments are booked 8 weeks ahead which we provide to families when booking these in. Our service then sends a courtesy reminder SMS 72 hours prior to the appointment, this is a courtesy message only. Your appointment was confirmed when booking these appointments.

We understand appointments need to be cancelled or changed which is why we book 8 weeks ahead and send the courtesy reminder. If you need to cancel an appointment we require 2 clear business days’ notice of any service cancellation, as therapists prepare sessions ahead of time. Although NDIS have a policy outlining all appointments that are cancelled within 7 clear days 100% fees are to be charged, we understand 7 days can be hard to plan for families. Lifespan’s 2 clear days cancellation notices allows us to remain a viable business and continue supporting many other children and participants in the community. In some circumstances to avoid a cancellation fee charge telehealth can be offered or the time used for indirect support required for your child, however you fail to notify the clinic the cancelation fee will be charged.
We understand that emergencies and situations occur which may be out of your control, therefore waiving the cancellation fee may be considered in this circumstance, however this is at the sole discretion of Lifespan Therapy Management.
Therapy is a very individual process, and every child develops and learns new concepts/skills at different paces. Whilst it's not possible to give an exact time frame, usually, after your first assessment with our therapist you will be given an understanding of what therapy time expectancy is.
Telehealth, like clinic and community visits, can sometimes be the best option to provide therapies to families. Although telehealth services have become more prominent since Covid-19, it’s a therapy we have been offering families that live remotely, have moved, are immuno-compromised or physically unable to make an appointment for a long time. If you would like to discuss Telehealth options, please bring it up with your therapist or our admin team.